Privacy Policy

1. Introduction

Welcome to 3we ("we", "us", "our"). 3we is an online sportsbook and casino platform serving players across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Bangsar. We take your privacy seriously and are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection standards.

This Privacy Policy explains what personal information we collect when you access or use the 3we platform, how we use and protect that information, and what rights you have regarding your personal data. By registering an account or continuing to use the 3we website, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which also govern your use of 3we services.

2. Information We Collect

We collect personal information that is necessary to provide you with a safe, secure, and compliant online gaming experience. The categories of data we may collect include:

2.1 Registration and Identity Data

• Full legal name as shown on your Malaysian identity card (MyKad) or passport
• Date of birth (to verify that you are 21 years of age or older)
• Residential address, including city, state, and postcode
• Malaysian mobile phone number
• Email address
• Username and encrypted account password

2.2 Financial and Transaction Data

• Bank account details for Malaysian banks such as Maybank, CIMB, Public Bank, RHB, and Hong Leong Bank
• eWallet identifiers for Touch 'n Go eWallet, Boost, and GrabPay
• Deposit and withdrawal history
• Transaction amounts in Malaysian Ringgit (MYR)
• DuitNow and FPX reference data

2.3 Verification Documents

To comply with Know Your Customer (KYC) and anti-money laundering (AML) obligations, we may request copies of identity documents such as your MyKad, passport, or proof of address such as a utility bill. These documents are processed securely and not retained longer than necessary.

2.4 Usage and Behavioural Data

• IP address and geolocation data
• Device type, operating system, and browser information
• Pages visited, features used, and session duration on the 3we platform
• Betting patterns, game preferences, and wagering history

2.5 Communications Data

Records of your interactions with our 24/7 customer support team, including live chat transcripts and email correspondence, may be retained for quality assurance and dispute resolution purposes.

3. How We Use Your Information

3we uses your personal data strictly for the following purposes:

• Account Management: Creating, maintaining, and securing your 3we account.
• Identity Verification: Confirming your eligibility to participate in online gaming in accordance with age restriction requirements (21+).
• Payment Processing: Facilitating deposits and withdrawals via Malaysian payment channels including FPX, DuitNow, and licensed eWallet providers.
• Customer Support: Responding to your enquiries, resolving disputes, and providing technical assistance in a timely manner.
• Compliance and Fraud Prevention: Meeting our legal obligations, detecting suspicious activity, and preventing money laundering or fraud.
• Service Improvement: Analysing aggregated usage patterns to improve the functionality, speed, and content of the 3we platform.
• Responsible Gaming: Monitoring betting behaviour to identify signs of problem gambling and offer self-exclusion or limit-setting tools where appropriate.
• Communications: Sending you account notifications, transaction confirmations, and — only where you have opted in — promotional updates about 3we's latest offers.

We do not sell, rent, or trade your personal data to third-party advertisers or marketing agencies under any circumstances.

4. Legal Basis for Processing

Where data protection regulations require us to identify a lawful legal basis for each processing activity, 3we relies on the following grounds:

• Contractual Necessity: Processing your registration data, payment details, and betting history is necessary to perform the contract between you and 3we.
• Legal Obligation: We are required by applicable gaming regulations and anti-money laundering laws to collect and retain certain identity and transaction records.
• Legitimate Interests: We process usage and behavioural data to detect fraud, improve platform security, and maintain the integrity of our services — interests which do not override your fundamental privacy rights.
• Consent: Where we send you marketing communications or deploy non-essential cookies, we do so only on the basis of your explicit, freely given consent, which you may withdraw at any time.

5. Disclosure to Third Parties

3we does not disclose your personal data to third parties except in the following limited circumstances:

• Payment Service Providers: We share transaction data with licensed Malaysian payment processors — including banks such as Maybank, CIMB, and Public Bank, and eWallet operators such as Touch 'n Go eWallet, Boost, and GrabPay — solely to process your deposits and withdrawals in MYR.
• Identity Verification Partners: We may engage accredited KYC providers to verify your identity documents as part of our regulatory compliance obligations.
• Regulatory and Law Enforcement Authorities: We will disclose personal data where required by a valid legal order, court directive, or request from a competent regulatory authority. We will, where permitted, notify you of such disclosure.
• Fraud Prevention Agencies: Where we suspect fraudulent activity, we may share relevant data with fraud detection services or financial intelligence units.
• Technology and Hosting Partners: Service providers who assist us in operating our platform infrastructure are bound by strict data processing agreements and may not use your data for any purpose beyond delivering their contracted services to 3we.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all assets of 3we, your personal data may be transferred to the successor entity, subject to the same protections described in this Policy.

All third-party recipients of your data are required to process it securely and in accordance with applicable data protection standards. We do not permit any third party to use your personal data for their own marketing purposes.

6. Data Security

3we takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction:

• SSL/TLS Encryption: All data transmitted between your browser or device and the 3we platform is encrypted using industry-standard SSL/TLS protocols.
• Data Encryption at Rest: Sensitive data — including financial account details — is encrypted when stored on our servers.
• Access Controls: Access to personal data within 3we is restricted on a strict need-to-know basis. Staff members undergo background checks and regular privacy training.
• Secure Infrastructure: Our platform is hosted in data centres that maintain physical security controls, redundant systems, and regular security audits.
• Incident Response: In the unlikely event of a data breach that poses a risk to your rights, 3we will notify affected users and relevant authorities promptly in accordance with applicable obligations.

While we implement all reasonable safeguards, no method of electronic transmission or storage is completely infallible. We encourage you to use a strong, unique password for your 3we account and to keep your login credentials confidential at all times.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. Specifically:

• Active Account Data: Retained throughout the period your account remains active on the 3we platform.
• Transaction Records: Financial transaction data is retained for a minimum of seven (7) years in compliance with anti-money laundering and record-keeping obligations applicable to online gaming operators.
• Identity Verification Documents: KYC documents are retained for the duration of your account and for a statutory period after closure, as required by law.
• Customer Support Records: Chat transcripts and correspondence are retained for up to two (2) years for quality assurance and dispute resolution purposes.
• Marketing Preferences: Records of your consent to receive marketing communications are retained until you withdraw that consent, plus a reasonable period thereafter.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be linked to you.

8. Your Rights

As a player on the 3we platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details in Section 12.

• Right of Access: You may request a copy of the personal data we hold about you, along with information on how it is being used.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: Subject to our legal retention obligations, you may request that we delete your personal data. Note that certain records must be retained for regulatory compliance and cannot be erased on demand.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your personal data while a dispute or query is being resolved.
• Right to Data Portability: Where technically feasible, you may request that we provide your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or withdraw consent for marketing communications at any time.
• Right to Close Your Account: You may request closure of your 3we account at any time by contacting our support team. Account closure does not automatically result in deletion of all data, as retention obligations may still apply.

We will respond to all verified data subject requests within a reasonable timeframe. We may need to verify your identity before processing a request to protect against unauthorised access.

9. Cookies Policy

3we uses cookies and similar tracking technologies to provide, maintain, and improve our platform. A cookie is a small text file placed on your device when you visit the 3we website.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These enable secure login, session management, and fraud prevention. They cannot be disabled without significantly impairing your experience.
• Performance and Analytics Cookies: Help us understand how players navigate the site, which pages are most visited, and where errors occur. Data is aggregated and anonymised.
• Functionality Cookies: Remember your preferences such as language settings, preferred odds format, and recently viewed markets to personalise your experience.
• Marketing and Targeting Cookies: Used only with your explicit consent to deliver relevant promotional content. You may opt out at any time via your account settings or browser preferences.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the availability and performance of some features on the 3we platform.

10. Minors

The 3we platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Registration on the 3we platform requires you to confirm that you meet this age requirement, and we conduct age verification checks as part of our KYC process.

If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on 3we, please notify us immediately at the contact address in Section 12.

We encourage parents and guardians to use parental control tools and to speak openly with young people about responsible online behaviour and the risks associated with gambling. For further guidance, please visit our Responsible Gaming page.

11. Changes to This Policy

3we reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform functionality. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Display a prominent notice on the 3we platform notifying registered players of the update
• Where required by law or where the changes materially affect your rights, notify you directly via the email address associated with your 3we account

Your continued use of the 3we platform after any such changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 3we handles your personal data, please reach out to our Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the 3we platform
• Response Time: We aim to acknowledge all privacy-related enquiries within 3–5 minutes via live chat, and within 2 business days via email.

We are committed to resolving all privacy concerns fairly and promptly. If you remain dissatisfied with our response, you may have the right to lodge a complaint with a relevant data protection supervisory authority in your jurisdiction.