At 3we, responsible gaming is not just a policy — it is the foundation of everything we do. We give every Malaysian player the tools, knowledge, and support needed to keep gaming fun, safe, and within healthy limits.
3we is a platform built for entertainment — for football fans in Kuala Lumpur, casino enthusiasts in Penang, and sports bettors throughout Malaysia. We want every experience on our platform to remain a positive one. That means empowering you with real tools to set your own boundaries, recognise problematic behaviour early, and seek help when you need it.
Gambling should always be treated as a leisure activity, never a way to earn income or escape personal difficulties. Our responsible gaming framework reflects this belief at every level of our operation — from how we verify player ages to how we handle self-exclusion requests.
All players must be 21 years of age or older to register and play on 3we. We carry out age verification checks during sign-up and reserve the right to request supporting identification documents at any time. Underage gambling is illegal and harmful — we take this zero-tolerance position seriously across all markets, including Malaysia.
Set daily, weekly, or monthly deposit caps directly from your account settings. Once a limit is active, it cannot be increased for a 24-hour cooling-off period, giving you genuine control. Loss limits work the same way — once your threshold is reached, your session automatically pauses. These limits apply across all 3we products including slots, live casino, and sports betting.
It is easy to lose track of time during a live betting session or while playing slots. 3we lets you set session duration alerts — you will receive an on-screen reminder when your chosen time limit is reached. You can choose to continue or end your session, but the reminder ensures the decision is always a conscious one.
If you feel your gambling is no longer in your control, 3we offers both temporary and permanent self-exclusion. Temporary exclusions can be set for 7 days, 30 days, 90 days, or 6 months. Permanent exclusion closes your account with no possibility of re-registration. Requests are processed within 24 hours and come at no cost to you.
Our reality check feature sends periodic pop-up notifications showing your session duration and net win or loss figures. This transparency is designed to keep you grounded in the facts of your gaming activity, not just the excitement of the moment. You decide how frequently these checks appear — every 30 minutes, hourly, or at custom intervals.
Our support team is available around the clock via live chat on-site. If you need to talk through a responsible gaming concern, request a limit change, or ask about self-exclusion, our agents are trained to handle these conversations with care and confidentiality. You can also reach us at [email protected] — always plain text, never shared with third parties.
Problem gambling can develop gradually and is often difficult to recognise from the inside. These are common warning signs that your gaming habits may need a second look. If several of these apply to you, we encourage you to use our self-exclusion or cooling-off tools, or speak to a counsellor.
There is no shame in asking for help. Thousands of Malaysians manage gambling-related difficulties every year, and support is available.
Gambling beyond your means: You are using money earmarked for rent, groceries, or bills — funds you genuinely cannot afford to lose.
Neglecting responsibilities: Work, family, or social commitments in Kuala Lumpur, Johor Bahru, or elsewhere are being affected by time spent gambling.
Emotional gambling: You gamble to cope with stress, anxiety, loneliness, or depression rather than for entertainment.
Hiding your activity: You feel the need to conceal how much time or money you spend gambling from friends or family members.
Unable to stop: You have tried to cut back or stop gambling but find it difficult or impossible to follow through on that decision.
At 3we, activating a self-exclusion is straightforward, free, and immediate. Whether you need a short cooling-off period or want to permanently close your account, we respect your decision completely and process every request without question or delay.
During any active exclusion period, you will not receive promotional emails, bonus offers, or re-engagement communications from 3we. We will also do our best to block you from creating new accounts using the same identity details.
To request a self-exclusion, log in to your account and navigate to Account Settings › Responsible Gaming, or contact our support team directly via live chat at any time.
Answers to the questions our Malaysian players ask most often about safe and responsible gaming at 3we.
3we is here to make sports betting, slots, and live casino genuinely enjoyable for players across Malaysia. Set your limits, play within them, and come back to us refreshed. Ready to explore what 3we has to offer responsibly?
For players 21 and above only. Please gamble responsibly. If you need help, contact our support team anytime.